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Local news outlets can fill the media trust gap, but the public needs to pony up

Local news outlets can fill the media trust gap – but the public needs to pony up
Credit: AI-generated image ()

With the polarization of America's media and reaching a fever pitch, many news consumers—"worn out by a fog of political news," as a recent New York Times feature – are responding by tuning out altogether.

Media distrust, which has in recent years, is also a likely factor. A recent Gallup poll only 13% of Americans trust the "a great deal," while 28% indicated that they trust the media "a fair amount."

However, evidence suggests a more favorable situation for .

and a recent each found that trust in local media is higher than for national media.

Only 31% of Americans say they trust reporting from national news outlets "a great deal" or "quite a lot," while 45% of Americans say the same for reporting from organizations.

Forty-five percent still isn't great; clearly, there's work to be done. These efforts are complicated by the fact that .

Despite this backdrop, I'm optimistic. I've spent two decades and local news. I believe local media outlets are in a position to creatively cater to audiences burned out by Washington drama.

Here are four ways local newsrooms can forge deeper relationships with the communities they serve.

1. Interact with readers

With newsroom employment – the equivalent of 28,000 jobs—there are fewer boots on the ground. Nonetheless, opportunities to engage with audiences are greater than ever.

One way is to be visible—online and in real life.

Journalists can think about opportunities for face-to-face interaction with readers. Some outlets have started holding , in which journalists discuss the stories they're developing, or with the public. There are also opportunities to engage with readers via social media, whether it's through or Q&As on Reddit, also known as "."

These efforts matter, because local journalists are often the only journalists people ever meet. As a result, they can serve as a proxy for perceptions of the wider industry.

2. Teach the process

Another way to build trust is to explain how journalism works.

audiences don't understand how journalism is produced, nor do they understand some of the terminology reporters deploy.

For example, a found 60% of respondents believed reporters get paid by their sources "sometimes or very often." , director of the project, that when journalists talk about "anonymous sources," many people assume the journalist doesn't know who the source is, either.

It's not difficult to , and doing so could help engender more trust in journalistic practice.

In December 2018, for example, journalists at The Oregonian published about five seemingly disparate crimes and their connection to John Ackroyd, a convicted murderer. But they didn't just publish the pieces and wait for . They also shared articles their reporting methods, alongside an with footnotes and links to related documents.

3. Give readers what they want

Without this type of transparency, as a recent Knight report , trust in local news "is vulnerable to the same perceptions of partisan bias that threaten confidence in the national media."

One further way to try to eliminate this is to cede some control to the audience.

, newsroom consultant Jennifer Brandel and editor Mónica Guzmán argue that it's important for journalists to shift their approach to coverage.

The editorial meeting of the future, they write, "won't start with our ideas—we'll start with the information gaps the public demonstrates they have, and focus our efforts squarely on filling those gaps."

Getting audiences to and to their needs can actually that journalists might not otherwise have produced.

The Knight Foundation's highlighted opportunities to put this principle into operation. Nearly two-thirds of their respondents want more coverage on subjects like drug addiction, K-12 education, the environment and planned public works. They also want local outlets holding those in power accountable.

4. Encourage readers to pay

However, the uncertain finances of many small newsrooms are a major roadblock to experimentation and giving readers the content they crave.

Declining revenue has meant more than 1 in 5, or 1,800, local newspapers since 2004. Today, over 1,300 communities original local reporting.

Most readers simply don't realize how dire the situation is for some outlets.

, 71% of Americans "think their local news media are doing just fine financially." This may explain why only 14% of them financially supported a local news source in the past year.

Yet that they "were more likely to subscribe or otherwise support their local newspaper if it were the only one in their area and at risk of shutting down."

shows that audiences value local news, and 61% of Americans their local news organizations do an "excellent" or "good" job covering what's going on in their area. But the Knight Foundation's latest report, "," also finds that few readers are currently paying for it.

Clearly, many readers don't realize how precarious things are. Newsrooms therefore must make a better case for the value of their work and why it needs to be supported.

A civic imperative

Until then, local outlets will have to .

This isn't easy. But even the smallest newsrooms, like the in Oregon, have been able to successfully experiment with and ways .

Americans are accurate, useful, trustworthy and caring. Yet without a vibrant local news industry, and citizens become about elections.

"The diminishment of local news is to democracies what climate change is to the environment," argues , the head of Northwestern University's . "It's a slow-motion crisis, the effects of which we're just beginning to see."

The appetite for hard-hitting, relevant, local is clearly there. The big question is how best to tap into it and satiate it—all while ensuring local can pay the bills.

Provided by The Conversation

This article is republished from under a Creative Commons license. Read the .The Conversation

Citation: Local news outlets can fill the media trust gap, but the public needs to pony up (2019, November 19) retrieved 3 June 2025 from /news/2019-11-local-news-outlets-media-gap.html
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